We are a small group of patients who have been invited to work on your behalf to ensure improved communication between you the patients and the practice.
The Practice Doctors are always seeking to improve the services they offer and their contact with patients.
We formed in 2006 to discuss the development of our purpose built premises. Our Patient Group is now a platform for your questions and suggestions. We will pass your ideas on and ensure the patients’ collective voice contributes to the continuous improvement of services at the surgery. The PPG meets every quarter.
Look out for our notice board in the waiting room which will give the latest PPG news.
There is a suggestion box available in the waiting room. We look forward to hearing from you. Please make use of this facility which will enable us to work on your behalf.
Please be assured that all matters will be treated as confidential.
Our Patient Forum Group meeting dates are:
- Thursday 12th August 2021, 6:15pm -7pm
- Thursday 18th November 2021, 6:15pm – 7pm
Joining the Group
We are keen to encourage patient participation from young people, workers, retirees, people with long term conditions and people from non-british ethnic groups. So please do join in as we really value your input.
If you would like to join our group please email Mrs Angeline Nicholson, Practice Manager (Chair & Secretary)/ Mrs Judy Steel, PPG Representative to: firstname.lastname@example.org.
In 2020 the Practice started to offer e-Consultations for patients. This is an accessible online form for none urgent medical concerns. Patients can access this service via the website under the ‘Appointments’ Tab and ‘E-consults Service’ Tab. We discussed this service again in 2021 at the Patient Participation Group meeting to raise awareness of how to access this alternative way of contacting a Clinician.
In April 2019 the Practice supported the local primary school with the event ’50 things to do before you’re 5′. Two GPs attended the school to support this worth while event and promotional material was placed in the Practice waiting rooms.
In 2018 two PPG members volunteered to trial the Evergreen self-care app, an alternative app to use instead of Systmonline.
In 2018 a PPG volunteer provided the Pre-diabetic X-pert sessions and post Pre-diabetic support sessions for patients. These were valuable sessions for the patients registered at the Practice.
You said, We did
In 2021 the Practice received several compliments from patients about the way the in which our Covid clinics were organised. We appreciate patient feedback as this will help us arrange are future clinics for Flu season during September – December time.
To further tackle Did Not Attend appointments – the Practice has placed further notices around the Practice, added a DNA message on the Prescriptions and revised DNA letters to Patients.
To promote the Patient Participation Group – the Practice devised a PPG leaflet and this has been placed in the waiting rooms and self-care assessment room.
To add Nurse appointments to the online appointment booking service – we created online blood appointments for patients to book into.
Patient Participation Group Minutes
Please click on the link below to access the PPG minute notes: